Businesses can now automate sales, service and support operations through an Omnichannel CRM.
MANILA, PHILIPPINES, July 10, 2019 /Neptune100/ — Kapture CRM, a fast-growing sales and service automation platform recently launched operations in the Philippines. The company headquartered in India saw a potential opportunity to assist enterprises in the Philippines with powerful business automation tools.
“Our goal in the Philippines is to offer an advanced system that is an all in one solution to automating sales and service operations in mid to large-sized enterprises,” says Sheshgiri Kamath, CEO, Kapture CRM.
The Bangalore based startup has already accumulated 500+ customers with millions of users worldwide. The launch saw the release of the sales and service modules for the Philippines market, that was developed with a keen focus on helping businesses optimize their processes with the help of an easy-to-use CRM solution.
On what industries they were targeting, Sheshgiri Kamath said “As the travel, e-commerce and real estate industries are getting bigger and more innovative, we’d like to help these companies scale up their businesses. The goal is to offer them a personalized solution that helps them track sales, manage customer support and improve retentions rates with the help of effective tools on a unified dashboard.”
The Service Cloud helps companies build a streamlined support operation with an Omnichannel approach to ticket resolution. With an in-built knowledge base, self-service portal capability and agent productivity reports – customer support is forever transforming.
The Sales Cloud helps enterprises power up their teams with a dashboard that manages, tracks and prioritizes leads. The lead management tools make it easy for sales managers to get a bird’s eye view of the progress being made towards revenue targets.
Kapture CRM has already been adopted by enterprises like ExxonMobil, Stanley Black and Decker and Bahamas Paradise Cruise Line. The business automation platform was born in 2011 and continues to grow worldwide with branches in Florida, Gurugram, Bengaluru and Mumbai and now the Philippines.
Kapture CRM was founded in 2011 at Bangalore, India. It now has more than 500 customers across 12 countries. Kapture offers multi-industry workflow automation for both sales and service teams.