At Luxivair SBD, Racing Pilot Delivers Customer Service with an Aviator’s Perspective
SAN BERNARDINO, CA, March 03, 2020 /Neptune100/ — When the flag drops and aerobatic pilot Philip Ensley hears the words “Gentlemen, we have a race,” the butterflies in his stomach disappear and everything becomes laser focused. Competing at the National Championship Air Races in Reno, NV, where he took second place in the Bi-Plane category with his aircraft, Magic!, is an exhilarating opportunity for Ensley, a line service technician with Luxivair SBD at San Bernardino International Airport. Racing also gives him a unique insider’s view when providing customer service to fellow aviators.
Ensley, an Air Force reservist where he is a C-17 Loadmaster, joined Luxivair SBD’s line service team last July. “We’re the initial contact with customers, so I always put myself in their shoes and think about what they need to have a great experience—then I try to make that happen.” Not surprisingly, his experience in air racing and the military leads to a heightened sense of awareness. “When working with a customer’s aircraft, you have to be cognizant of what you’re doing at all times. The mission isn’t accomplished unless it’s done safely and as it should be.”
Says Wendy Bechtel, Luxivair SBD’s manager, “It takes preparation, precision, and passion for Philip to maneuver at speeds in excess of 200 mph while racing just 50 feet off the ground. He brings those same traits to the table to help our customers stay on track and ahead of schedule.”
From the moment arriving aircraft are greeted, it is our mission at Luxivair SBD to provide personalized, proactive service that exceeds expectations while providing outstanding value that contributes to our client’s bottom line.
Business aviation schedulers, dispatchers, and other influencers and decision makers are invited to visit Luxivair SBD at Booth 726 at NBAA–SDC to learn more about the exceptional services and facilities it provides to the most frequent of fliers—pilots. The FBO remains committed to offering not only a five-star experience to its customers, but also to a cleaner future through continuous investments in eco-friendly technologies, including new amenities like the zero-emission Toyota Mirai now available for rental to FBO customers.
About Luxivair SBD
A highly desirable alternative to the congested and costly FBOs in Southern California, Luxivair SBD delivers a five-star experience. An airy two-story atrium lobby, travertine floors, floor-to-ceiling glass windows, and sweeping views of the San Bernardino Mountains welcome arrivals. The expansive facility’s amenities include an advanced conference room, flight planning room, crew lounge, exercise room, and a theater with stadium seating; the full-service business complex additionally provides total ground support, concierge professionals, brand-new courtesy vehicles, car rentals, and hotel shuttles. Onsite U.S. Customs and Immigration eases international flights into Southern California, and on-field MRO businesses enable aircraft to operate at peak performance. Fuel and services are always competitively priced and there’s never a facility fee. For more information and current pricing, visit luxivairsbd.com.
