Workforce Automation Drives Significant Value with Real-Time Capabilities on Agent Engagement, Customer Experience and Efficiency
ATLANTA, GA, October 01, 2019 /Neptune100/ — Intradiem, the leading provider of workforce automation, today announced record savings for its customers along with significant company growth fueled by increased value creation for customers, new customer partnerships, and revenue.
Intradiem’s customers have collectively saved more than $160 Million in the past two years through the adoption of the company’s Workforce Automation platform. The value in savings continues to grow as customers launch new use cases from the latest product release.
Overview of Intradiem’s third quarter results include:
• Over 1.2 billion automated actions executed annually via release of increased customer adoption of workforce automation
• New customers welcomed to the automation movement from financial services, healthcare and insurance industries
• On track to grow Annual Contract Value (ACV) 25 percent year over year
“The measurable value from the cost reduction is unmatched in the contact center industry and is also what makes workforce automation mission-critical to our customer’s call center operations,” said Matt McConnell, CEO at Intradiem. “The ability to process high volumes of data in real-time is the driving force behind our customers’ success. Call center leaders continue to recognize more value from workforce automation year over year as it relates to overall efficiency improvements, better agent engagement and customer experiences.”
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.